It is important to us that you are completely satisfied with your purchase. Under certain circumstances, return or exchange may be made by contacting customer service. If for any reason you decide to return or exchange your purchase, you have 30 days from the date of delivery. Please contact us at (888) 314-3775 or firstname.lastname@example.org before returning your product. We open Monday through Friday, 9 am to 6 pm in PST.
In the event that the product you are returning does NOT meet the requirements as described below, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you.
NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 15% RE-STOCKING FEE.
All goods must be received in their original package, and must be returned within 10 days from the date of delivery. We DO NOT accept returns on products that are used or tampered with, and the merchandise will be returned to you. If for any reason we feel that a good has been used or tampered with, a refund will not be issued. Refunds at all times and without limitation are at the discretion of VietfaceMall.net.
Please call us at (888)314-3775 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.
When a product has been authorized for a return, the customer will be reimbursed for the product and taxes. VietfaceMall.net does not credit back on shipping. Special order item sales are final and cannot be returned for credit. Service parts are not returnable. Labor, installation services and any shipping charges are non-refundable.
Upon receipt of a returned product in its original condition and following inspection, a credit will be issued (to your credit card) with the exception of all shipping charges or duties. Please allow up to 30 days for processing of returns. When a refund is issued we will e-mail a confirmation. We suggest that the packaging that you received your order in be used for return of products and a shipping company that can track packages be used.
We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." VietfaceMall.net shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion VietfaceMall.net may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.